In this enlightening episode of Growth Dialogues, host Venkat sits down with Pamela Cournoyer — a seasoned leadership coach, former crime prevention officer, and expert in conflict resolution. Pamela brings a unique blend of law enforcement experience and coaching insight to help organizations unravel the tangled web of interpersonal conflict and low emotional intelligence.

Pamela shares how she "fell into" conflict resolution and developed a transformative approach that helps teams move from dysfunction to harmony. Learn how unacknowledged emotions, workplace triggers, and unresolved past events can fuel team dysfunction — and how addressing the root cause can turn even the most toxic dynamics around.

💡 What you'll discover in this episode:

• Why low emotional intelligence is at the heart of most team conflicts

• The red flags of poor emotional regulation — and how to spot them early

• Real-world examples of organizational conflict and Pamela’s multi-step intervention process

• How she uses the Drama Triangle and the TED model to shift teams from blame to ownership

• Advice for leadership coaches looking to specialize in conflict resolution

• The power of being “safe, present, neutral, and non-judgmental” in any coaching situation

Whether you're a coach, a leader, or someone navigating complex team dynamics, this episode is packed with practical wisdom and compassionate perspective.

🎧 Tune in and learn how to turn even the toughest workplace conflicts into opportunities for growth and transformation.