Building Transparent Communication with Clients ft. Effie Mansdorf

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Grow Your Software Development Agency With ManagedCoder

ManagedCoder

22 episodes

4 days ago

Sharing tips and tools to grow your software development agency. From 1-2 person team to grow up to 100.

Entrepreneurship

Business

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All content for Grow Your Software Development Agency With ManagedCoder is the property of ManagedCoder and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Sharing tips and tools to grow your software development agency. From 1-2 person team to grow up to 100.

Entrepreneurship

Business

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Building Transparent Communication with Clients ft. Effie Mansdorf

Grow Your Software Development Agency With ManagedCoder

17 minutes 21 seconds

3 years ago

Building Transparent Communication with Clients ft. Effie Mansdorf

Developing a relationship with our clients is crucial for our company's growth.

Having a good relationship with our customers establishes their loyalty within our company, generating a fixed monthly income that we can trust.

A Customer Success Manager's job is to ensure that all customers use our products or service successfully, in addition to building relationships with them to drive their retention.

In today's episode, we will speak with an expert in the field with over 20 years of experience, Effie Mansdorf. Today's guests will share tips and tools to improve our communication skills with our clients to establish a successful working relationship with them. In addition, she will share leadership tips for managing international teams.

Do you struggle to keep your customers? Then, this episode is for you.

Press play and learn about customer success management.

EPISODE HIGHLIGHTS
[0:28] Meeting Effie Mansdorf.
[1:17] Top three advice from a customer success manager to work with US-based customers.
[5:53] How to deliver bad news.
[7:25] The importance of transparent communication.
[9:18] What to do after having a meeting?
[10:52] How to manage a global team.
[13:20] Leadership tips.
[16:16] How to connect with Effie.

ABOUT EFFI MANSDORF
Customer Success Executive with over two decades of experience in customer-facing roles. Managing high-performance, cross-functional, global teams delivering value and success to customers. Speaker, podcast guest, professional mentor, and educator in all things Customer Success.

🔗 Find Guest on LinkedIn
👉 https://www.linkedin.com/in/effiemansdorf/

CONNECT WITH US
🌐Visit our Website Now!
👉 http://agency.managedcoder.com/

🎙️ Listen to our Podcast Now!
👉 https://anchor.fm/agency-managedcoder
👉 https://podcasts.apple.com/us/podcast/grow-your-software-agency-with-managedcoder/id1603316925

YOU MAY ALSO LIKE
▶️ How To Deal & Manage Client In US:
👉 https://managedcoder.com/aiovg_videos/how-to-deal-manage-client-in-us/

▶️ Communication Is Key:
👉 https://managedcoder.com/aiovg_videos/communication-is-key/

▶️ How to Manage a Technical Team:
👉 https://managedcoder.com/aiovg_videos/how-to-manage-a-technical-team/