Leah Dennis is the Director of Client Success at RecallMax, a recall and reminder software that helps you automate and centralize your recall tasks. But RecallMax wasn’t Leah’s first rodeo. She started in the dental industry in 2003 and managed one of the largest dental practices in North America. She then started and ran her own management consultancy practise that was focused on system development and implementation and stats analysis. Leah joined RecallMax two years ago and is in charge of delivering education and consultative advance to their client base to help them capitalize on all growth opportunities in their practice or network. On this episode of the Grow Your Dental Practice Podcast, Leah is going to share with us her insights on recall-related topics including: The process of recall booking The recall roller coaster and how to deal with it How to prime yourself for success The importance of personal engagement and how to make it easier for admins How to prioritize for the best ROI The key metrics to evaluating your system Why you want to use an actual system for recall How to make the overall process easier, smoother and more effective We are really excited to share Leah’s story with you. We believe she has some amazing insights that you can take away and apply to your own practice Hear the full interview by listening to the episode. If you like this episode, please rate and review it on your podcast app of choice and share it with friends, family or colleagues you think would find it valuable. The Grow Your Dental Practice Podcast is hosted by Mohamed Ismail, founder of Shift Accounting. Mohamed is a cloud accounting expert and business advisor that works with dental and medical professionals. Shift Accounting is a Canadian digital firm that helps their dental and medical clients reach their financial goals with their superior business consulting and bookkeeping services. Shift provides clients with financial insights that help them improve their profitability and achieve their goals faster. This episode was sponsored by Xero, a cloud-based accounting software that Shift Accounting uses for all its clients. If you enjoyed this episode, please rate and review us on your favourite podcatching app. You can find more information at Shift Accounting by visiting www.shiftacct.com or reach out to Mohamed Ismail directly at info@shiftacct.com. This episode of the Grow Your Dental Practice Podcast was edited and produced by Tae Haahr. Its theme music “Happy Energetic Indie Rock” by Xena_Ann is licenced through Audio Jungle.