FCA Consumer Duty explained — practical steps, case studies, and compliance strategies for investment firms, wealth managers, and senior leaders.In this episode of GRC in Focus, host Asad Bukhory takes a deep dive into the FCA’s Consumer Duty — nearly two years on from its introduction — and explores why it’s far more than a box-ticking exercise.Asad unpacks the four outcomes at the heart of Consumer Duty, examines recent FCA enforcement cases, and explains how firms can move beyond process compliance to deliver measurable client benefits.

From fund design and fair value assessments to communication strategies and vulnerable customer support, this episode offers a practical roadmap for turning Consumer Duty into a source of trust and differentiation.You’ll walk away with actionable steps to evidence outcomes, strengthen governance, and avoid costly missteps under the FCA’s intensified scrutiny.