#81 Transforming Citizen Experience

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Government Transformation Show

Government Transformation Magazine

95 episodes

5 days ago

Government Transformation Show is all about future government delivery. We feature conversations with public sector change makers from all tiers of government and industry, in the UK and around the world. More details at: www.government-transformation.com

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#81 Transforming Citizen Experience - Neil Bacon, Adobe

Government Transformation Show

24 minutes 21 seconds

2 years ago

#81 Transforming Citizen Experience - Neil Bacon, Adobe

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.

How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?

What are the main areas government can improve the Citizen Experience in the design and delivery of public services?