In this live recording of Good Question, we explore the role of AI agents in the future of fraud prevention with expert fraud fighters, a live studio audience, and (of course) ChatGPT! This lively discussion focuses on the integration of AI agents into fraud-fighting strategies to streamline operations, enhance accuracy, and improve team efficiency. Our guests start by reflecting on the impact of generative AI tools like ChatGPT, discuss their potential to reduce the "toil" fraud operations teams face, and debate whether AI might eventually replace certain roles or merely augment human expertise. Our guests also interact with the audience, responding to real-time questions and feedback! Throughout the conversation, they emphasize the importance of embracing AI tools while ensuring that human judgment remains central in fraud detection processes, especially in handling complex and nuanced cases. They also touch on the evolving nature of fraud threats, with AI being leveraged by both defenders and bad actors, and how fraud fighters must stay vigilant as AI technology advances.
Sources cited
FraudGPT: The Villain Avatar of ChatGPT: https://netenrich.com/blog/fraudgpt-the-villain-avatar-of-chatgpt?ref=hackernoon.com
What is FraudGPT?: https://hackernoon.com/what-is-fraudgpt
How Telegram Became a Playground for Criminals: https://www.nytimes.com/2024/09/07/technology/telegram-crime-terrorism.html
Autonomous AI workers that talk to each other will arrive in 2025, Capgemini predicts: https://www.cnbc.com/2024/07/22/ai-that-can-talk-with-other-ai-will-launch-in-2025-capgemini-predicts.html
About the guests
Andrew Stone is the Senior Vice President of Fraud Management at BHG Financial, where he leads a global team focused on fraud prevention, AML/BSA compliance, and financial crimes management. With over 30 professionals under his leadership, Andrew oversees enterprise fraud strategies across diverse product lines. He also serves as a board observer and industry expert for Vouched, contributing his insights on identity, KYC, and biometric solutions. Andrew is dedicated to exploring innovative technologies to combat financial crimes and frequently collaborates with industry leaders to share best practices.
PJ Rohall has been fighting fraud for 15 years. He has a strong understanding of mitigating bad actor use cases across the full customer journey. He leverages this skill set to educate and empower fraud fighters across the globe. He co-founded About Fraud, a global community built For Fraud Fighters, By Fraud Fighters. PJ exudes passion and vibrancy that engages others, while offering a refreshing dose of emotional intelligence. He is also a passionate mental health advocate, striving to break the stigma with personal stories of his journey with anxiety & OCD.
Ronan Burke is the co-founder and CEO of Inscribe AI. He founded Inscribe with his twin after they experienced the challenges of manual review operations and over-burdened risk teams at national banks and fast-growing fintechs. So they set out to alleviate those challenges by deploying safe, scalable, and reliable AI.
Brianna Valleskey is the head of marketing at Inscribe AI. While her career started in journalism, she has spent more than a decade working on SaaS revenue teams. She is passionate about enabling fraud fighters and risk leaders to unlock the enormous potential of AI.
