Host Peter G McDermott interviews one of his first leaders in the hospitality industry, Hank, a veteran in Security, Loss Prevention, and hotel Operations. In this episode, they talk about how Hank grew into the industry, handling an incident involving workplace violence, and reflects on his experience during 9/11 and the 2008 financial crisis to offer listeners advice on how to handle the COVID-19 pandemic and its impact on travel. Peter and Hank also discuss the importance of showing appreciation for associates in the back of the house and the unglamorous jobs that make every guest's stay flawless.

Going Up, a new podcast about careers in hotels and travel. In each episode, the podcast features a veteran of the hospitality and travel industry sharing stories and advice for career growth opportunities. Learn more about the podcast, including how to get involved or appear as a guest at https://www.goinguppod.com.

Artwork by Jeffrey Dauphin. Music: https://www.purple-planet.com