🎙️ Episode Summary
Guest:Â Jennifer Barish, Senior Manager of People Operations, Lendio
Theme: Building Scalable People Processes — From Office Manager to Process Leader
This episode dives into how Jennifer transitioned from office management into People Operations, scaling HR processes through technology, automation, and cross-functional collaboration. She and host John Fontenot explore lessons in process design, change management, and the human side of operations.
đź•’ Key Timestamps & Takeaways
00:00 – 01:00 | Introduction & Background
01:10 – 02:00 | Discovering a Love for Process
02:10 – 04:20 | Career Evolution
04:40 – 06:10 | The Rise of Process at Lendio
06:12 – 08:20 | Tools as Process Enablers
08:30 – 10:00 | Cross-Functional Collaboration
10:10 – 12:00 | Candidate & Employee Experience
12:20 – 14:40 | Process Implementation Challenges
15:55 – 17:20 | Advice for New People Ops Managers
17:40 – 19:30 | Change Management & Communication
19:35 – 21:35 | Operationalizing Change
22:00 – 23:20 | Continuous Improvement
23:25 – 24:10 | Learning Through Passion
24:10 – 25:15 | Hot Take: Speak Up
25:45 – 26:20 | Final Thoughts
Connect with Jennifer on LinkedIn
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