In this episode, we chat with Samantha Irwin—a former teacher and boutique hotel owner—about what she’s learned from leading teams and creating standout customer experiences. With years in the hospitality industry under her belt, Samantha shares practical advice on staff training, building a positive work culture, and making every customer feel seen and valued. Whether you're running a pottery studio, a gift shop, or something in between, her insights on loyalty, leadership, and service will give you plenty to think about.

Des Toal from Bisque Imports graciously welcomes listeners to this month's podcast and commends listeners for growing successful businesses! https://www.bisqueimports.com/

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