Tune into this exciting episode of the Glassix Spotlight as we explore the transformative world of Customer Experience with Olga Potaptseva, a preeminent CX consultant and the visionary leader behind ECC and CXpanda. Olga’s extensive career, marked by her innovative approach to integrating customer-centric principles across business models, provides profound insights into crafting harmonious interactions that resonate with both customers and businesses.

In this episode, we will dive into:

• Olga's strategic methodologies for enhancing CX and her influence on global business practices.

• Hands-on tactics and real-world examples of how customer-centric frameworks can drive substantial business outcomes, including significant operational savings and customer satisfaction boosts.

• The integration of leadership, technology, people, culture, and processes to build a customer-focused business ethos.

• Olga’s experiences in leading CX transformations that have doubled conversion rates and significantly improved customer loyalty and retention.

Expect an insightful session on how Olga Potaptseva is reshaping businesses to thrive in a customer-driven marketplace, making this a must-listen for executives, CX professionals, and anyone interested in the art and science of customer experience management.