Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation

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Glassix Spotlight

Glassix

37 episodes

3 days ago

Dive into the evolving world of CX with 'Glassix Spotlight' hosted by Ran Yosef, VP of Marketing at Glassix. Join industry luminaries as they tackle CX challenges, from the human touch in automation to AI's transformative potential. Get expert insights and strategies for the future of customer-centric businesses.

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Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation

Glassix Spotlight

35 minutes 17 seconds

1 year ago

Gregorio Uglioni: Harnessing Human-Centric Strategies for Global Business Transformation

Welcome to a special edition of "Glassix Spotlight," where we delve into the art of leading business and digital transformation with a focus on human experience with Gregorio Uglioni, a renowned expert in business strategy and customer experience. As a top CX influencer, host of the globally recognized CX Goalkeeper Podcast, and a three-time best-selling author, Gregorio is celebrated for his ability to merge strategic transformation with impactful human connections.

In this episode, we will explore several compelling topics including:

• How Gregorio's philosophy of human-to-human (H2H) interaction shapes transformative strategies at Kantonsspital Winterthur, fostering service excellence and measurable business outcomes.

• Insights into Gregorio’s role in leading large-scale transformation projects, involving over 300 people and budgets exceeding CHF 15 million, and the strategies he employs to drive financial results and enhance customer loyalty.

• An exploration of the principles Gregorio teaches about customer experience management at universities and private schools, and how these principles are applied to real-world business challenges to achieve service excellence.

• A recount of key moments and decisions in Gregorio’s career that have influenced his approach to leadership and transformation, drawing from his extensive experience and the innovative strategies discussed in his books.

• A light-hearted bonus discussion on how his engagement as an international keynote speaker and judge at various awards has shaped his perspectives on business transformation and leadership, and how he translates these experiences into actionable strategies for his audience and clients.

Join us as Gregorio Uglioni shares his invaluable insights and proven strategies for navigating the complexities of business transformation with a human-centric approach. Whether you're looking to inspire innovation, elevate your team's performance, or transform your customer interactions, Gregorio’s expertise will provide the guidance necessary to not only compete but truly excel in the modern business environment.