Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Ovation
393 episodes
4 days ago
Send us a text Zack Oates welcomes Brock Weeks, CEO of Savvy, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savvy transforms existing security footage into actionable insights that help operators understand consistency, cleanliness, and engagement in real time. Together, Zack and Brock discuss the connection between AI, feedback, and the human side of hospitality. Zack and Brock discuss: Using AI to measure consistency and guest interactionsThe “...
All content for Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates is the property of Ovation and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Send us a text Zack Oates welcomes Brock Weeks, CEO of Savvy, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savvy transforms existing security footage into actionable insights that help operators understand consistency, cleanliness, and engagement in real time. Together, Zack and Brock discuss the connection between AI, feedback, and the human side of hospitality. Zack and Brock discuss: Using AI to measure consistency and guest interactionsThe “...
John Laun of Earthbar on Using AI and Feedback to Elevate Guests
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
22 minutes
1 month ago
John Laun of Earthbar on Using AI and Feedback to Elevate Guests
Send us a text John Laun, CMO of Earthbar, joins Zack Oates to share how a wellness brand with roots in the 1970s is scaling nationally while keeping guest experience front and center. With over 60 locations and a strong partnership with Equinox, Earthbar focuses on energy, consistency, and culture to make every visit the best part of a guest’s day. Zack and John discuss: How Earthbar grew from supplements to smoothies to 60+ storesWhy “energy” is a core value for team membersUsing real-time ...
Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
Send us a text Zack Oates welcomes Brock Weeks, CEO of Savvy, to talk about using AI to measure and improve in-store guest experiences. Brock explains how Savvy transforms existing security footage into actionable insights that help operators understand consistency, cleanliness, and engagement in real time. Together, Zack and Brock discuss the connection between AI, feedback, and the human side of hospitality. Zack and Brock discuss: Using AI to measure consistency and guest interactionsThe “...
