Two weeks after its launch, Concord, Sony’s supposed answer to Blizzard’s Overwatch franchise, was taken offline due to the extremely low player count and poor sales. The signs were there early on, but the publisher’s failure to recognise and do something about it led to the game’s extremely short lifespan. We unpack what went wrong for this 5v5 live service hero shooter and reflect on what Sony and developer Firewalk Studios could have done to fix, or even mitigate this. Image credit: PlayStation See omnystudio.com/listener for privacy information.