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Get Out of Wrap - Contact Centre Chat
Martin Teasdale
245 episodes
1 day ago
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
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All content for Get Out of Wrap - Contact Centre Chat is the property of Martin Teasdale and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.
Show more...
Management
Business
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#235 - the legend that is Chris Rainsforth is back
Get Out of Wrap - Contact Centre Chat
46 minutes 55 seconds
1 month ago
#235 - the legend that is Chris Rainsforth is back

Chris Rainsforth is back on Get Out of Wrap!

In this wide-ranging chat, Martin and Chris explore:

  • The Forum’s Raising Standards conference and collaborative problem-solving

  • Why their awards programme is focused on stories and shared learning

  • The evolution of training – and whether roleplays still have value in 2025

  • The challenge of Learning & Development keeping pace with technology and remote work

  • The shift towards wellbeing, empathy, and people-focused leadership

  • Reflections on industry progress since the mid-90s – and where we still need to improve

Chris also shares personal insights on mental health, community support, and the importance of looking out for each other. As always, it’s candid, thoughtful, and full of laughs.

Get Out of Wrap - Contact Centre Chat
There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi House/Jacksplace Childrens Hospice.