Send us a text In this conversation, we sit down with Jim Darragh, five-time exit leader and former CEO of Totalmobile, to unpack how simple differentiation, coachable teams, and predictable go-to-market motion drive repeatable growth. Filled with humour, Jim shares how clarity was the through-line from his rugby start in IT distribution to leading a £100m SaaS transformation. We unpack how alignment turns strategy into scale, tracking Jim’s path from hands-on sales to five exits, and Tota...
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Send us a text In this conversation, we sit down with Jim Darragh, five-time exit leader and former CEO of Totalmobile, to unpack how simple differentiation, coachable teams, and predictable go-to-market motion drive repeatable growth. Filled with humour, Jim shares how clarity was the through-line from his rugby start in IT distribution to leading a £100m SaaS transformation. We unpack how alignment turns strategy into scale, tracking Jim’s path from hands-on sales to five exits, and Tota...
Breaking Down Silos for Seamless Customer Success with Bob Burke
Get Amplified
45 minutes
8 months ago
Breaking Down Silos for Seamless Customer Success with Bob Burke
Send us a text This episode explores the evolution of customer success in the SaaS industry, highlighting the shift from a cost centre to a key driver of revenue growth. Bob Burke, whose journey from the heart of San Francisco's dot-com boom to a Customer-First thought leader, shares insights on aligning customer success with sales, breaking down silos and adapting to market changes in order to sustain durable growth within SaaS organisations. We delve into the: • Necessity of bre...
Get Amplified
Send us a text In this conversation, we sit down with Jim Darragh, five-time exit leader and former CEO of Totalmobile, to unpack how simple differentiation, coachable teams, and predictable go-to-market motion drive repeatable growth. Filled with humour, Jim shares how clarity was the through-line from his rugby start in IT distribution to leading a £100m SaaS transformation. We unpack how alignment turns strategy into scale, tracking Jim’s path from hands-on sales to five exits, and Tota...
