Will Stein’s interviewee for this episode is Joanne Hay. Joanne is Deputy Chief Operating Officer (DCOO) at the LSE. She has worked at the LSE since 1995 in a number of roles including leading the Director’s office, and Manager (Strategic Planning and Resources) of the Department of Management. She took up the role of DCOO in summer 2018. In her capacity as DCOO, Joanne has been involved in numerous business change projects including the Assessments Services Change Project where in-year resits were offered for the first time in 2020. She works in close partnership with the SU, most notably, with the SU General Secretary, Co-Chairing the Welcome Steering Group, and the Homelessness partnership (with St Mungo’s), She has responsibility and involvement in a number of areas around the School such as the business continuity, health and safety, Business Improvement Unit, and Professional Services staff development. She also Chairs the annual Values in Practice awards for Professional Service. Joanne undertook an MSc in Comparative Politics at LSE during 1994-5, following a BSc in Economics and Politics at Swansea University.