With our second season of Generation AI coming to a close and an exciting third season on the horizon, it’s time to take stock of what we’ve learned from our incredible guests — and where AI and CX are going next.
In this Season Two Finale, your host Ruth Zive sits down with
John Sabino,
LivePerson’s CEO, to dig deeper into conversations started by our all-star lineup of guests, including leaders from BNY Mellon, Northwestern Mutual, Ancestry, IBM, Simpler Media Group (CMSWire), and many more.
Ruth and John tap into these discussions, as well as John’s extensive experience as a top executive at B2B SaaS companies, to iron out just what enterprises need to be doing today to get the true ROI out of AI.Join us as we discuss:
- Andrea Dobrindt (IBM’s) philosophy of “business problems first, tech second”
- Dom Nicastro’s (Simpler Media Group) assertion that customer service agents are the most important people at a company
- Nir Galpaz’s (8x8) view that bots and AI should not be looked at as cost-cutters, but instead should be focused entirely on improving customer experiences
- How AI stacks up against other momentous changes John’s seen in his career in B2B SaaS
