Can AI Provide a Luxury-Level Customer Experience?

EXPLORE

Society & Culture

Health & Fitness

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/38/79/ba/3879ba19-c405-7fd9-b4b6-b7a886798215/mza_15206805180402931144.jpg/600x600bb.jpg

Generation AI: Automating Better Business

LivePerson

32 episodes

8 months ago

Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it.

Welcome to Generation AI!

Show more...

All content for Generation AI: Automating Better Business is the property of LivePerson and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Generation AI: Automating Better Business is a podcast for those who understand that the technology decisions of today will shape the world of tomorrow. Each episode tackles the most exciting developments in AI and the ways it can drive business outcomes — while never losing sight of the people it serves. If you're looking for a community of bold builders, daring innovators and curious humans, you’ve found it.

Welcome to Generation AI!

Show more...

https://d3wo5wojvuv7l.cloudfront.net/t_rss_itunes_square_1400/images.spreaker.com/original/ac37a6e015062fcd2a83a91ed212256e.jpg

Can AI Provide a Luxury-Level Customer Experience?

Generation AI: Automating Better Business

37 minutes

1 year ago

Can AI Provide a Luxury-Level Customer Experience?

It may come as a surprise, but today even the most high-end brands in areas like the jewelry industry have discovered ways to harness AI to reshape customer engagement — all while keeping their sparkle.

On today’s episode, host Ruth Zive is joined by Darren Degiorgio, Director of Client Services at Tiffany & Co. to discuss how AI and automation are supporting white-glove customer journeys. With over 30 years of experience and more than a billion dollars in sales, Darren shares how he’s transforming Tiffany’s customer interactions across platforms like Apple Messages and WhatsApp. Ruth and Darren also explore the delicate balance between automation and providing high-touch service for discerning customers.

Join us as we discuss:

The role of AI personas like Rose and Lola in creating personalized experiences that elevate customer service
Strategies for harmonizing AI, automation and the human touch for bespoke experiences serving the needs of today’s customers
How AI can boost agent productivity, turning it into a significant source of ROI for the enterprise