This interview is part of a Microsoft Agentic AI Playbook, the download link is below.
James Caton interviews Rick Lievano, Telco Industry CTO at Microsoft, on the Agentic trends he is seeing in the Telco Industry;
- AI Adoption in Telcos: Rick Lievano discusses how telcos are becoming early adopters of generative AI, transforming from traditional communication service providers to digital service providers.
- AI Agents as Domain Experts: The conversation highlights the deployment of AI agents as domain experts in various telco business processes, enhancing customer service and network operations.
- Turnkey Solutions Over POCs: Rick emphasizes the shift from proof of concepts to turnkey solutions, as telcos seek scalable, ready-to-deploy AI solutions to drive real business outcomes.
Youtube:
https://youtu.be/c9ADFN7YQsc
Rick Lievano:
https://www.linkedin.com/in/ricklievano/
James Caton:
https://www.linkedin.com/in/jmcaton
Agentic AI Playbook:
https://aka.ms/AgenticPartnerPlaybook
All platforms:
https://linktr.ee/GenerateNowPodcast