More Than a Meal

A Conversation with Veronica Hidalgo, Carolina Ossa & Maria Cristina Cabanilla

In this episode of Gateway Conversations, host Eltavious Johnson sits down with three powerhouse leaders who are transforming what dining means at Rollins College. Hospitality isn’t just service—it’s culture, memory, and connection. Together, they’ve turned meals into moments that bring people closer, shaping community through food and leadership.

Veronica Hidalgo, Director of Operations for Sodexo, draws on two decades of luxury hospitality experience to create daily experiences that feel extraordinary. Carolina Ossa, Marketing Manager for Rollins Dining, infuses creativity and storytelling into every campaign, reminding students that dining is more than just routine—it’s joyful, personal, and meaningful. And Maria Cristina Cabanilla, General Manager for Sodexo, leads with entrepreneurial spirit and cultural pride, ensuring every plate reflects both excellence and inclusion.

In This Episode:
– Why food is more than service, it’s a bridge to belonging
– How cultural heritage shapes leadership in hospitality
– Lessons from luxury hotels, restaurants, and higher education dining halls
– Marketing strategies that make dining feel like a student experience, not just a transaction
– Mentorship, team-building, and what it means to lead by example