Joe Macleod [https://www.linkedin.com/in/josephmacleod/] designs ends. He is the Founder [http://www.andend.co/] of the worlds first customer ending business. Joe is a veteran of the product development industry with decades of experience across service, digital and product sectors. His Clients include, Volvo, Logitech, EY, Fairphone, Spotify, and Microsoft. He is a keynote speaker and author of two books on endings which we will talk about a little bit later. If you want to read Joe's books he gifted us some 25% discount codes for his exciting and insightful books: " [https://www.smashwords.com/books/view/744267]Ends!" book [https://www.amazon.com/dp/9163947846/] - code: EB55V // "Endineering" book [https://www.smashwords.com/books/view/1116883] - code: RN25W // And if you want to take his course [https://www.andend.co/cohort] - here is a 25% discount for that: 25offendscohort About the FutureStrategies podcast and Florian: Hi, my name is Florian Schleicher [https://www.linkedin.com/in/florianschleicher/] I am a marketing strategist focussed on sustainability. Having worked with big corporates, NGOs, start-ups and agencies for over 15 years, I know my way around a lot of challenges. Let me help solve your challenges with my know-how and my Marketing Studio FutureS [https://ftrs-studio.com/]. Also: If you enjoy reading, be sure to check out my FutureStrategies newsletter [https://newsletter.ftrs-studio.com/]. I write about marketing, strategies and sustainability available every three weeks and I am sure you will find a lot of exciting and helpful insights there. And if you have a challenge that keeps you and your company from doing your best work and this challenge is about marketing, strategies or sustainability, then I'd love to get to know you and your projects [florian@ftrs-studio.com]!