In this episode of the PumpTex Fueling Our Future podcast, Robert interviews James, the COO of PumpTex, discussing his unique career journey from crop dusting to the petroleum equipment industry. James shares insights on his early experiences, the evolution of service calls, and the importance of management practices shaped by past experiences. He emphasizes the need for efficiency in testing processes and the innovative tools he developed to enhance productivity in the field. In this engaging conversation James discusses his journey to becoming a COO, emphasizing the importance of leadership, continuous learning, and the traits that define top-performing technicians. The dialogue highlights the significance of preparation, open-mindedness, and effective communication in career progression and customer service.

Chapters

00:00 Introduction to the COO Journey

01:01 From Crop Duster to Petroleum Equipment

07:03 Career Progression in Petroleum Equipment

12:40 The Evolution of Service Calls

16:34 Management Lessons from Experience

18:57 Best Practices for Testing and Efficiency

29:09 Innovative Tools and Techniques

29:38 From the Ground Up: Tales of Technical Challenges

31:29 Racing Through Life: The Thrill of Competition

36:42 Leadership in Action: A Day in the Life of a COO

40:30 Climbing the Ladder: Career Progression Insights

52:03 Traits of Top Performers: What Sets Technicians Apart

55:23 Knowledge is Power: Continuous Learning in the Industry