Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
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Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
25. The Power of Emotional Intelligence with Sandra Thompson, Customer and Employee Experience Educator
Frontline Magic Podcast
33 minutes 43 seconds
3 years ago
25. The Power of Emotional Intelligence with Sandra Thompson, Customer and Employee Experience Educator
Welcome back to the Frontline Magic Podcast! Susanne kicks off season 3 with Sandra Thompson - the brains behind our new Frontline Success Masterclasses and Customer and Employee Experience Educator - chatting about emotional intelligence and how it can help you improve customer and employee experience.
Read the summary blog post and watch her talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/the-power-of-emotional-intelligence-and-how-you-can-learn-it
Frontline Magic Podcast
Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
