Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
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Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
24. Ritz Carlton on delivering five star customer experience with Horst Schulze, Co-founder
Frontline Magic Podcast
33 minutes 18 seconds
3 years ago
24. Ritz Carlton on delivering five star customer experience with Horst Schulze, Co-founder
In this episode, we talk to Horst Schulze, Co-founder at The Ritz-Carlton, about motivating the frontline team and the secrets of what it truly takes to build a purpose-led workplace that sets up your team for success.
Read the summary blog post and watch his talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/how-the-ritz-carlton-build-success-from-the-frontline-up
Frontline Magic Podcast
Welcome to the Frontline Magic Podcast where we talk to industry leaders about the magic tricks that help them create an awesome customer experience in people-powered businesses.
What is it that these industry greats do to create experiences that keep their customers coming back for more?
Follow along as we unlock the secrets, the real stories - the magic that makes every customer experience awesome.
Let’s unravel the secrets of world-class customer experience together!
