“Workout hard and be nice” is the simple yet powerful mantra of leading fitness brand Barry’s (fitness studio), encapsulating the culture and reinforcing the values that have made this global business as successful as it is today with more than 82 locations around the world. We spoke to Devin Murphy, the company’s Senior Vice President of Operations, to find out more about how she ensures ‘Barry’s’ continues to ‘flex’ its customer success muscles. Read the summary blog post and watch her talk from the Global Frontline Experience Summit: https://www.frontlinemagic.org/post/barrys-bootcamp-how-to-grow-your-customer-service-gains