This week on the Frontline Innovators we have a special guest from Alaska.🥶  Ally Dykes, PMP, is the Senior Manager, IT Programs at the largest telecommunications provider in Alaska, GCI.   Ally's expertise lies in monitoring and executing business operations programs while enacting transformational change to support emerging requirements and sustainable technology development.     Quote: "Every time a new piece of technology or device gets rolled out - that's learning. It's not just the corporate impact of what goes into the infrastructure to make it happen, but then the frontline people all of a sudden have to learn something new."     Key Takeaways: ➖ Analog process shouldn't be applied to a digital tool ➖ Don't get stuck in waterfall methodologies with your frontline ➖ Simulations help the frontline adopt technology sooner ➖ Most organizations went through two years of digital transformation in six months ➖ Remember that somewhere on the other end, there's a customer that's being affected by the outage of the service     LinkedIn:  https://www.linkedin.com/in/ally-dykes/ Company Website:  https://www.gci.com/   Here's other ways you can listen: Amazon Music -  https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS Apple Podcast -  https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402 Spotify -  https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS Stitcher -  https://www.stitcher.com/show/frontline-innovators Google Play -  https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw Youtube - https://youtu.be/7koQFIqF1E8   Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com