This week's guest is Dave Rozelle, Senior Manager Learning Development at Take 5 Oil Change.  Dave brings many years of management and supervisory experience supported by decades of computer and communications technology experience. Dave has developed new software products and is a strategic thinker and team builder.    Quote: "It's a primary goal of what I'm doing with like our employee feedback surveys, is not to make the frontline feel better or to solve every possible complaint, but establish a level of comfort that you're willing to speak up. If you don't speak up and express a concern, it will never be resolved and without that level of confidence in the company from the frontline, you're just shooting in the dark."   Key Takeaways: ➖ Give clarity to your frontline above all else ➖ Culture is not what you want it to be but, the sum of people that exist in the organization today ➖ Even though everything you're saying/doing from the top is in line, your reality at the front line is not the same ➖ You've got to be able to close the feedback loop and come full circle ➖ You need to be able to establish a level of comfort that your frontline is willing to speak up   LinkedIn: https://www.linkedin.com/in/daverozelle/ Company Website: https://www.take5.com/oil-change/   Here's other ways you can listen: Amazon Music - https://music.amazon.com/podcasts/2f4ecd92-6468-4769-b0bf-254e236510b7/FRONTLINE-INNOVATORS Apple Podcast - https://podcasts.apple.com/us/podcast/frontline-innovators/id1572329402 Spotify - https://open.spotify.com/show/29m3wnK8pbFjdSvJ9wjmyS Stitcher - https://www.stitcher.com/show/frontline-innovators Google Play - https://podcasts.google.com/feed/aHR0cHM6Ly93d3cuZnJvbnRsaW5laW5ub3ZhdG9ycy5jb20vZmVlZC54bWw Youtube - https://youtu.be/LZWm_hd6m8w   Find more episodes of Frontline Innovators at https://www.frontlineinnovators.com