How to Stay Flexible When Everything is Changing

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FRONTLINE FRIDAYS with Ron Thurston

FRONTLINE FRIDAYS Podcast

23 episodes

18 hours ago

Your store teams feel it: more pressure, more change, less time to get it right. FRONTLINE FRIDAYS helps you turn that pressure into impact. Built for senior retail + hospitality field leaders, each episode features candid conversations with execs and disruptors from the world’s most iconic brands — sharing honest lessons and clear tactics you can start using immediately. Hosted by Ron Thurston, retail leadership expert and two-time bestselling author of RETAIL PRIDE (2020) and HUMAN PRIDE (2025). Season 2 starts September 26, 2025. New episodes every other Friday.

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How to Stay Flexible When Everything is Changing

FRONTLINE FRIDAYS with Ron Thurston

36 minutes 51 seconds

1 week ago

How to Stay Flexible When Everything is Changing

Leading through change isn’t about reacting — it’s about flexing.

In this episode of Frontline Fridays, host Ron Thurston sits down with Detria Courtalis, VP of Retail at Pandora, to unpack what it really means to lead with adaptability, empathy, and self-awareness.

They talk about the three types of people in change, why “feedback is a gift” is one of the strongest leadership philosophies, and how staying true to your values helps you navigate whatever the business throws your way. Detria also shares lessons from 14 years at Pandora — from redefining customers as fans to building career paths that turn retail jobs into lifelong careers.

🎧 Leading Through Change — Season 2, Episode 3 is available now.
Watch on YouTube: https://www.youtube.com/playlist?list=PLrohqoj-V_gskdgonZVHPSVNYO0K2mtpO
Instagram:https://www.instagram.com/frontlinefridayspodcast/
Detria:https://www.linkedin.com/in/detria-courtalis-6590375/ |www.pandora.net
Ron:https://www.linkedin.com/in/ronthurston/
YOOBIC:https://yoobic.com |https://www.linkedin.com/company/yoobic/