From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Phil Fersht
31 episodes
1 week ago
As technology rapidly evolves, the world has undergone a significant transformation. Society has shifted from being human-centered to a complex web of digital automation, AI, and human workers who support it. This rapid innovation outpaces regulations and threatens social mobility.
The rise of AI presents a critical challenge: how can businesses and policymakers ensure that AI enhances, rather than hinders, human creativity and innovation? Automating routine tasks could free up people for roles requiring creativity, problem-solving, and emotional intelligence, but it demands a focus on continuous learning and digital literacy.
The first season of From the Horse's Mouth: Intrepid Conversations with Phil Fersht explores the intersection of AI, work, and society, aiming to shape the future.
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As technology rapidly evolves, the world has undergone a significant transformation. Society has shifted from being human-centered to a complex web of digital automation, AI, and human workers who support it. This rapid innovation outpaces regulations and threatens social mobility.
The rise of AI presents a critical challenge: how can businesses and policymakers ensure that AI enhances, rather than hinders, human creativity and innovation? Automating routine tasks could free up people for roles requiring creativity, problem-solving, and emotional intelligence, but it demands a focus on continuous learning and digital literacy.
The first season of From the Horse's Mouth: Intrepid Conversations with Phil Fersht explores the intersection of AI, work, and society, aiming to shape the future.
Episode 4: Speed of Change – Featuring Katie Stein, CEO of IGT Solutions
From the Horse's Mouth: Intrepid Conversations with Phil Fersht
34 minutes
8 months ago
Episode 4: Speed of Change – Featuring Katie Stein, CEO of IGT Solutions
In this intrepid conversation, Phil Fersht and Kathryn Stein discuss the evolving landscape of customer experience, the impact of AI on service delivery, and the cultural challenges faced in the workplace. Kathryn shares her insights from her career journey, emphasizing the importance of driving change within enterprises and the need for a strategic shift towards a more integrated approach to operations. They explore the future of work, the role of technology, and the necessity of adapting education to meet the demands of a changing job market.
From the Horse's Mouth: Intrepid Conversations with Phil Fersht
As technology rapidly evolves, the world has undergone a significant transformation. Society has shifted from being human-centered to a complex web of digital automation, AI, and human workers who support it. This rapid innovation outpaces regulations and threatens social mobility.
The rise of AI presents a critical challenge: how can businesses and policymakers ensure that AI enhances, rather than hinders, human creativity and innovation? Automating routine tasks could free up people for roles requiring creativity, problem-solving, and emotional intelligence, but it demands a focus on continuous learning and digital literacy.
The first season of From the Horse's Mouth: Intrepid Conversations with Phil Fersht explores the intersection of AI, work, and society, aiming to shape the future.
