What a Cup of Coffee Reveals About Patient Experience

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Free Range Vision

Marjen

15 episodes

1 day ago

Welcome to Free Range Vision—the podcast where we explore what it takes to grow in health, care, and leadership, both in and out of the clinic. For nearly two decades, Matt Jensen and Dr. Vance Thompson have been blazing new trails in practice, business, and team leadership. From the lessons we’ve learned to the challenges we’ve faced, we’ll give you the tools to navigate your own journey and empower your team as you explore together. So whether you’re leading a practice, managing a team, or just trying to build a better culture, you're in the right place.

Management

Business

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Management

Business

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What a Cup of Coffee Reveals About Patient Experience

Free Range Vision

16 minutes 43 seconds

8 months ago

What a Cup of Coffee Reveals About Patient Experience

Matt Jensen and Dr. Vance Thompson show how a simple coffee ritual offers fresh insights into patient care and leadership in ophthalmology. They share clear strategies to boost practice management, customer service, and team dynamics. Discover how small gestures can transform patient experience and build lasting connections.

Resources

Wall Street Journal article about how Brian Niccol is changing the customer experience at Starbucks: https://on.wsj.com/4hmRxln

Watch a recent video interview with Brian Niccol (CEO of Starbucks): https://on.wsj.com/4km3MkK

Sometimes You Win, Sometimes You Learn by Coach John Wooden and John C. Maxwell: https://bit.ly/3EX71yL