Ever had that sinking feeling when a patient complaint lands in your inbox? In this candid episode, Matt and Vance reveal why those painful moments might be your practice's greatest gifts.
From combining insurance-based and elective procedures to completely rebuilding operational systems, the duo shares clinic-tested strategies for turning chaos into clarity. You'll learn about Matt’s “biggest professional mistake,” the value in choosing to see complaints as a gift, and why Vance insists on sharing hard-earned insights with competitors.
This is real-world wisdom from leaders who've stumbled, recovered, and built something extraordinary along the way. Whether you're drowning in administrative headaches or preparing for your next growth phase, this episode delivers the straight talk and practical tools you need to lead through change.
Cutting Through by Bernie Haffey