Former Home Depot CEO Frank Blake shares how an “inverted pyramid” mindset reshaped one of America’s largest retailers. In this candid conversation, Blake explains why true leadership begins by serving those closest to the customer—and how listening deeply, celebrating frontline excellence, and simplifying communication drive lasting results. He reflects on lessons from Ronald Reagan and Jack Welch, explores the balance between humility and accountability, and offers practical guidance for managers stepping into leadership for the first time. From navigating crises to shaping culture through recognition, Blake reveals how leaders can align purpose, people, and performance. Watch or listen to this conversation to learn how to build teams that thrive from the ground up.