Let's talk about everything and anything in franchising!
Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action.
We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations.
From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches.
And with that comes an even wider range of people and stories to talk to about what they do, and how they did it.
And from the people who support franchises in every kind of way.
Everyone has a story to tell, and you'll often be amazed when they tell it in this way!
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Let's talk about everything and anything in franchising!
Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action.
We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations.
From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches.
And with that comes an even wider range of people and stories to talk to about what they do, and how they did it.
And from the people who support franchises in every kind of way.
Everyone has a story to tell, and you'll often be amazed when they tell it in this way!
Ep133 Bruce Billson — Franchising, Regulation & the Role of ASBFEO
Franchise Everything
13 minutes
1 week ago
Ep133 Bruce Billson — Franchising, Regulation & the Role of ASBFEO
In this episode, recorded live at the National Franchising Convention, Glenn speaks with Bruce Billson, the Australian Small Business and Family Enterprise Ombudsman, about the evolving landscape of franchising and small business regulation in Australia.
Bruce unpacks the Schaper Review, recent updates to the Franchise Code of Conduct, and the introduction of a new requirement ensuring a “reasonable prospect of return” for franchisees — a concept designed to protect investors while encouraging more responsible franchising.
He also discusses the balance between regulation and entrepreneurial freedom, why due diligence remains critical despite tighter controls, and the growing concern that excessive compliance could push some large brands away from franchising altogether.
As the Ombudsman, Bruce outlines how his office supports the sector through education, dispute resolution, and advocacy, helping both franchisors and franchisees navigate an increasingly complex business environment.
0:00 Introduction
0:27 The pace of change in franchising regulation and the Shaper Review
2:46 Why profitability and proof of concept are core to franchising
3:31 How the “reasonable prospect” rule will likely be tested and interpreted
5:19 Australia’s highly regulated franchise sector and its implications
6:14 The risk of overregulation and why due diligence still matters
7:13 Big brands moving away from franchising and why
9:24 The danger of assuming big franchise brands guarantee success
10:18 Why disclosure doesn’t replace real research and homework
11:46 The three core functions of the Australian Small Business Ombudsman
12:43 Wrap up
Podcast Produced by: www.franchisebusinesshub.com.au
Listen or Watch on;
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YouTube: https://youtu.be/cpF-y_yi-xE
Franchise Everything
Let's talk about everything and anything in franchising!
Inspiring with experiences and information from the coal face of the people behind the day-to-day of franchises in action.
We unpack personal journeys in founding and leading franchises, but just as important, are the journeys of people who own and run one or multiple franchise locations.
From fitness, to coffee, to lawns and everything in between, franchising is a buffet of business niches.
And with that comes an even wider range of people and stories to talk to about what they do, and how they did it.
And from the people who support franchises in every kind of way.
Everyone has a story to tell, and you'll often be amazed when they tell it in this way!
