Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders
Dave Hansen
150 episodes
4 days ago
Every franchise needs expert advice.
So, we're bringing the business strategy, marketing, sales, and franchise growth experts to you.
Join franchising gurus to learn best practices in franchise sales, franchise software, franchise marketing, franchise operations, and even motivation and franchisee relationship management.
We'll deliver actionable, valuable insights each podcast from true experts in franchising that are really doing what they talk about, rather than just talking about it. It's a subtle but important difference that you'll feel when you tune in.
This is a no chest-beating podcast as well. There are plenty of those available. We focus on what we know will help emerging, growing and even well-established franchise systems take the next step toward franchising nirvana.
We'll publish a new episode every 10 days, and episodes should last between 25 and 40 minutes.
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Every franchise needs expert advice.
So, we're bringing the business strategy, marketing, sales, and franchise growth experts to you.
Join franchising gurus to learn best practices in franchise sales, franchise software, franchise marketing, franchise operations, and even motivation and franchisee relationship management.
We'll deliver actionable, valuable insights each podcast from true experts in franchising that are really doing what they talk about, rather than just talking about it. It's a subtle but important difference that you'll feel when you tune in.
This is a no chest-beating podcast as well. There are plenty of those available. We focus on what we know will help emerging, growing and even well-established franchise systems take the next step toward franchising nirvana.
We'll publish a new episode every 10 days, and episodes should last between 25 and 40 minutes.
Franchise Performance & Exit Planning: How MOLLY MAID Builds Value from Day One
Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders
32 minutes
4 months ago
Franchise Performance & Exit Planning: How MOLLY MAID Builds Value from Day One
Episode Title: Helping Franchisees Grow — and Exit — With Purpose Guest: Fiona Styant, VP of Development, MOLLY MAID Canada Host: Dave Hansen Sponsored by: ClientTether — thanks for fueling franchisee success with smarter CRM
What happens when your top-performing franchisees take their foot off the gas? If you’re Fiona Styant at MOLLY MAID Canada, you create a framework to steer them back into growth — or gracefully guide them toward a profitable exit.
In this conversation recorded at the Let’s Grow event in Toronto, Fiona joined Dave Hansen to share her candid, thoughtful take on how franchisors can manage the lifecycle of a franchisee with clarity and care. With over two decades at MOLLY MAID, Fiona brings a rare dual perspective: she oversees both development and ongoing coaching — a role that bridges franchisee onboarding and long-term performance.
Key themes from the episode: 🧭 Exit planning starts at onboarding Ten years ago, Fiona and her team noticed retiring franchisees were coasting — comfortable but not growing. That sparked a major shift: now, franchisees are asked about their exit goals during training week. Whether it’s five years out or a 10-year plan, Fiona’s team helps owners work backward from their desired outcome.
📈 From audits to alignment MOLLY MAID’s four-pillar model (performance, engagement, compliance, and satisfaction) uses self-assessment and coaching reviews to spark honest conversations. Franchisees aren’t being “audited” — they’re supported in reaching the goals they set. This shift from punitive to performance-focused support is changing the game.
💸 Valuation transparency Many franchisees are shocked (not always in a good way) to learn their business isn’t worth what they thought. That’s why Fiona now delivers an annual seminar on business valuation — with plain-talk guidance on EBITDA, chart of accounts, and how to prep for a sale three years in advance.
🚀 Culture of growth There’s no room for “cash flow coasting” at MOLLY MAID. Franchisees are encouraged to aim high, stay accountable, and know when it’s time to pass the baton. With clear data, strong coach relationships, and a supportive culture, Fiona’s team helps even plateauing owners find their next best step — whether it’s a performance rebound or a well-timed exit.
This episode is a masterclass for any franchisor rethinking how to motivate mature operators — and how to plan for exits that feel like wins.
Catch the full conversation and connect with Fiona on LinkedIn if you want to dig deeper into her franchisee growth strategies
Franchise Advisory Board | Expert Franchising Advice for Franchise Leaders
Every franchise needs expert advice.
So, we're bringing the business strategy, marketing, sales, and franchise growth experts to you.
Join franchising gurus to learn best practices in franchise sales, franchise software, franchise marketing, franchise operations, and even motivation and franchisee relationship management.
We'll deliver actionable, valuable insights each podcast from true experts in franchising that are really doing what they talk about, rather than just talking about it. It's a subtle but important difference that you'll feel when you tune in.
This is a no chest-beating podcast as well. There are plenty of those available. We focus on what we know will help emerging, growing and even well-established franchise systems take the next step toward franchising nirvana.
We'll publish a new episode every 10 days, and episodes should last between 25 and 40 minutes.
