"Hello, IT. Have you tried switching it off and on again?" The role of sysadmin has quite a flat, stereotypical image in pop culture as the 'ultimate nerds'. In reality, the admin function is the backbone of any organization. They are the enablers that ensure you have the means to do your work well. They are guardians that look after the company's data safety. Finally, they are the ultimate problem-solvers. In today's episode, we dive into the admin world in the Reaktor context. For that, we invited Robin Laurén, a full-stack admin, who's been with Reaktor for over nine years. We talk about what qualities make a great sysadmin and why empathy and people skills are as necessary as tech skills. We touch upon the topics of data security and mobile device management (MDM). Finally, Robin shares some fascinating stories from his years of experience working in IT.