We all know that sinking feeling when a brown envelope from HMRC lands on the doormat. From confusing tax codes that look like Wi-Fi passwords, to VAT penalty points, corporation tax reminders, and dreaded self-assessment notices. Rachael is joined by Kristel, our onboarding ninja. Together, they cut through the jargon, share insider tips, and explain what those letters really mean. If you’ve ever been tempted to shove that envelope in a drawer and hope it disappears… this episode is for you. Prevention is always better (and cheaper!) than the cure.