Suzanne Brunnemer runs a local business that’s remained in the family for three generations, despite the tough competition in the tool supply market. In our conversation, she credits the success of Mann Tool and Supply, Inc. to the exceptional relationships between her staff and the community. She defines the unspoken benefits of fostering a familial culture in your business while offering valuable insights on how to use expertise and education for lead generation and customer retention. Learn how Suzanne provides a dedicated space for new customers to discover their passion for crafting with tools you might think are reserved only for professionals. She's an expert on building passionate customer relationships, offering "a little something extra" to make them last a lifetime.