We’re diving into one of today’s hottest topics: AI!
We discuss how AI can strategically enhance software design and product development workflows to elevate the user experience. We explore real-world examples of AI in SaaS products, such as Salesforce's Einstein, which smoothens both sales processes and customer interactions.
Key topics include balancing AI automation with user control, avoiding common AI integration pitfalls, and how to measure AI’s impact on UX. Finally, we tackle the ethical considerations of AI in design and explore the role of designers in a world where generative AI is everywhere.