With:

| David McKay (HSBC Innovation Bank)
| Chad Reimers (TransUnion)

As consumer scams and fraud become more sophisticated and complex, finding effective strategies and solutions to protect consumers becomes increasingly imperative.

In session #16 of the Payment Systems broadcast, guests David McKay (HSBC Innovation Bank) and Chad Reimers (TransUnion) joined FNA to share their insights on how to effectively tackle the ever-evolving threat of fraud, safeguard consumers, and maintain trust in the financial system.

Together, we explored the current trends and tactics organizations are deploying to combat fraud and the innovative technologies and strategies emerging to help protect consumers.

The session covered:

• Current fraud prevention initiatives organisations are currently deploying to tackle fraud
• The role of consumer education and the challenge in protecting vulnerable clients.
• The PRS rules influence fraud prevention strategies and the challenge associated with ensuring compliance across different currencies and geographies.
• How organisations can strike the right balance between offering a seamless customer experience supported by robust fraud prevention measures.