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FMCG Podcast from RetailX
Ian Jindal
5 episodes
2 months ago
Recorded live at the RetailX FMCG Confex in London (https://retailx.events/fmcg-instore-ecommerce/), this five-episode podcast series from RetailX explores the world of FMCG through conversations with senior leaders from brands, retailers, and data specialists at Dunnhumby. Each episode tackles a different angle of the sector’s challenges and opportunities – from retail media and shopper behaviour to wellness trends, omnichannel strategies, innovation, and the role of AI. Across the series, a clear theme emerges: FMCG brands operate in a complex environment shaped by shifting consumer priorities, disruptive technology, and increasingly fragmented purchase journeys. Guests discuss how brands can stand out in crowded markets by deeply understanding their customers, using data insightfully, and delivering consistent, personalised experiences across channels. Key topics include: - Retail Media’s rise as a strategic bridge between brand and retailer, providing data-driven targeting and measurement while requiring collaboration across internal silos. - Evolving shopper habits, where sustainability is expected but value remains critical, and convenience channels (including quick commerce) are reshaping how and where products are sold. - Wellness & health trends, from gut health to sports nutrition, and the importance of taste, efficacy, and authentic communication in winning consumer trust. - Omnichannel experiences and ecosystems that integrate data from every touchpoint to anticipate needs, build loyalty, and create seamless brand interactions. - AI and emerging tech as both operational tools and consumer-facing experiences, with the potential to deliver personalised recommendations and new product opportunities – but also raising challenges in trust, measurement, and readiness. References: - RetailX Events (www.retailx.events) - the FMCG event (https://retailx.events/fmcg-instore-ecommerce/) and report (https://intelligence.retailx.net/report-hub/retailx-europe-fmcg-report-2025/) - thanks to Dunnhumby (https://www.dunnhumby.com/)
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Marketing
Business,
Management
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Recorded live at the RetailX FMCG Confex in London (https://retailx.events/fmcg-instore-ecommerce/), this five-episode podcast series from RetailX explores the world of FMCG through conversations with senior leaders from brands, retailers, and data specialists at Dunnhumby. Each episode tackles a different angle of the sector’s challenges and opportunities – from retail media and shopper behaviour to wellness trends, omnichannel strategies, innovation, and the role of AI. Across the series, a clear theme emerges: FMCG brands operate in a complex environment shaped by shifting consumer priorities, disruptive technology, and increasingly fragmented purchase journeys. Guests discuss how brands can stand out in crowded markets by deeply understanding their customers, using data insightfully, and delivering consistent, personalised experiences across channels. Key topics include: - Retail Media’s rise as a strategic bridge between brand and retailer, providing data-driven targeting and measurement while requiring collaboration across internal silos. - Evolving shopper habits, where sustainability is expected but value remains critical, and convenience channels (including quick commerce) are reshaping how and where products are sold. - Wellness & health trends, from gut health to sports nutrition, and the importance of taste, efficacy, and authentic communication in winning consumer trust. - Omnichannel experiences and ecosystems that integrate data from every touchpoint to anticipate needs, build loyalty, and create seamless brand interactions. - AI and emerging tech as both operational tools and consumer-facing experiences, with the potential to deliver personalised recommendations and new product opportunities – but also raising challenges in trust, measurement, and readiness. References: - RetailX Events (www.retailx.events) - the FMCG event (https://retailx.events/fmcg-instore-ecommerce/) and report (https://intelligence.retailx.net/report-hub/retailx-europe-fmcg-report-2025/) - thanks to Dunnhumby (https://www.dunnhumby.com/)
Show more...
Marketing
Business,
Management
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Hyperpersonalisation, or just Hype? - with Berta Cruz and Sam Harding
FMCG Podcast from RetailX
16 minutes
3 months ago
Hyperpersonalisation, or just Hype? - with Berta Cruz and Sam Harding

What happens when you build a data‑connected customer ecosystem from scratch? Bertha Cruz, former GM of Nestlé USA’s Dolce Gusto business, shares how she integrated every customer touchpoint — boutique to call centre — into a single view that drove $80m turnover in year two. With dunnhumby’s Sam Harding, they unpack the challenges of joining data silos, predicting needs without feeling intrusive, and balancing insight‑led strategy with real‑world retail constraints. The conversation also eyes the next frontier: AI‑personalised experiences at pace and scale.


Quotes:

  • “It was as if every customer was talking to one single person, no matter the channel.”
  • “Technology could have done more — but at the time it felt invasive. Today, with AI, the opportunity is bigger than ever.”
  • “If you do it in a way that is consumer‑obsessed, you’ve got the best chance of success.”
FMCG Podcast from RetailX
Recorded live at the RetailX FMCG Confex in London (https://retailx.events/fmcg-instore-ecommerce/), this five-episode podcast series from RetailX explores the world of FMCG through conversations with senior leaders from brands, retailers, and data specialists at Dunnhumby. Each episode tackles a different angle of the sector’s challenges and opportunities – from retail media and shopper behaviour to wellness trends, omnichannel strategies, innovation, and the role of AI. Across the series, a clear theme emerges: FMCG brands operate in a complex environment shaped by shifting consumer priorities, disruptive technology, and increasingly fragmented purchase journeys. Guests discuss how brands can stand out in crowded markets by deeply understanding their customers, using data insightfully, and delivering consistent, personalised experiences across channels. Key topics include: - Retail Media’s rise as a strategic bridge between brand and retailer, providing data-driven targeting and measurement while requiring collaboration across internal silos. - Evolving shopper habits, where sustainability is expected but value remains critical, and convenience channels (including quick commerce) are reshaping how and where products are sold. - Wellness & health trends, from gut health to sports nutrition, and the importance of taste, efficacy, and authentic communication in winning consumer trust. - Omnichannel experiences and ecosystems that integrate data from every touchpoint to anticipate needs, build loyalty, and create seamless brand interactions. - AI and emerging tech as both operational tools and consumer-facing experiences, with the potential to deliver personalised recommendations and new product opportunities – but also raising challenges in trust, measurement, and readiness. References: - RetailX Events (www.retailx.events) - the FMCG event (https://retailx.events/fmcg-instore-ecommerce/) and report (https://intelligence.retailx.net/report-hub/retailx-europe-fmcg-report-2025/) - thanks to Dunnhumby (https://www.dunnhumby.com/)