Daniel Murray is a leadership expert, speaker, and author of the game-changing new book, The Empathy Gap. Daniel shares his personal journey from a highly analytical thinker who struggled with empathy, to an advocate who believes that empathy isn’t just a “soft skill”, it’s a strategic superpower every business leader can learn and harness. Daniel breaks down why empathy is so crucial in today’s complex, fast-paced world, how it goes beyond just being nice, and why it’s essential for building trust, navigating conflict, and driving real results in business. Whether you’re working solo, managing a team, or just looking to connect on a deeper level with those around you, this episode is packed with research-backed insights and practical tools to help you bridge the empathy gap. Key topics 1. The Strategic Power and Learnability of Empathy Empathy is not an innate trait but a learnable, research-backed leadership skill. It’s often mislabeled as a “soft skill” despite requiring conscious, ongoing effort. Empathy can be a leader’s strategic superpower, influencing outcomes beyond technical decisions. 2. Empathy in Action: Leadership, Conflict, and Accountability Leaders must understand underlying motivations and emotions, not just tasks or data. Empathy helps resolve conflicts and fosters more meaningful, constructive conversations. There's a clear distinction between coddling (sympathy) and holding people accountable while being empathetic. 3. Developing Empathy: Practical Steps and Personal Growth Daniel outlines a four-step process focusing on curiosity and overcoming unconscious bias. Building empathy requires humility and a willingness to move beyond assumptions. Self-empathy and reflection are essential, especially for soloists and entrepreneurs navigating challenges. 4. The Value of Empathy in Business and Team Culture Signs of an empathy deficit include suspicion, defensiveness, and poor communication. Healthy cultures are rooted in trust, curiosity, and openness to understanding others’ perspectives. Empathy allows small businesses and soloists to adapt more quickly and connect deeply with clients. 5. Embracing Change: Emotional Intelligence and the Future As technology and AI reshape work, emotional intelligence is increasingly vital. The future of effective leadership will centre on trust, human connection, and empathy-driven practices. Daniel emphasises the need for empathy to bridge complexity and create genuinely supportive environments. Time-stamped overview 00:00 Unspoken Issues Impact Performance 05:34 "Balancing Data and Human Connection" 08:34 "Build Skills Through Conscious Curiosity" 12:42 Transforming Conflict Perspective 15:38 Empathy's Role in Performance Evaluation 20:02 Prioritize Curiosity to Prevent Unraveling 22:53 AI's Impact: Rapid Decisions, Human Connection 26:00 Understanding Local Needs in Charity Work 29:12 Embracing Humility for Growth Learn more about your ad choices. Visit megaphone.fm/adchoices