Episode Overview: This week on Flight Path, the Tern team is buzzing. CEO and Co-Founder David Shull, Head of Product Molly Johnson, and returning Product Lead Jade Pathe are here with a jam-packed update on what’s new, what’s next, and what’s already making a difference for travel advisors.
From the energy of 1,000-person live Bootcamps to long-awaited Trip & Activity Editor upgrades, this episode is all about momentum. You’ll hear how in-person agency visits are inspiring better product design, why AI is changing the way we handle live training, and how fresh updates in mobile, calendaring, and forms are making everyday workflows smoother. Plus, get a first look at big improvements coming soon for payment tracking and supplier terms.
It’s a fast-moving, high-impact snapshot of how Tern is leveling up to help advisors spend less time clicking and more time creating unforgettable journeys.
Episode Topics:
(00:00) Welcome & Team Check-In David, Molly, and Jade kick things off with an update on Brad, a peek at what’s ahead, and the vibe check for the week.
(01:45) On-Sites & Back-Office Insights Molly shares fresh takeaways from whirlwind in-person agency visits and why face-to-face time fuels better product design.
(03:25) Bootcamp Launch & AI Support Jade recaps our first Bootcamp sessions, how AI is powering real-time question handling, and the rapid-fire improvements from attendee feedback.
(10:45) Trip & Activity Editor Goes Live Jade and Molly walk through beta feedback, the updates we’ve shipped, and what’s next for messaging templates.
(15:35) Calendaring Filters & Enhancements New filters, sticky views, and payment due dates are making it easier to focus on what matters most.
(19:14) Mobile App Revamp Molly gives the inside scoop on our fresh, more visual design, early bug fixes, and what’s next for polishing the activity view.
(22:05) Forms in Contacts Advisors can now see all form responses directly in a contact record retroactively. Yes, even the old ones.
(23:55) Quality of Life Wins Smarter empty states, clearer room pricing, and small updates that add up to big workflow wins.
(26:23) Week Ahead Preview A look at what’s on deck: better payment tracking, improved supplier terms management, and expanded form response capabilities.
(29:03) Travel Week in Las Vegas David shares our plans for the biggest Travel Week presence we’ve ever had, complete with tech summit roundtables and back-to-back advisor meetings.
Show Highlights:
Live Bootcamps helping advisors get hands-on with Tern, supported by AI-powered question handling
Trip & Activity Editor launch with smoother formatting and mobile-ready design
New Calendaring Filters that clear the clutter and keep you focused
Mobile App redesign for a more visual, traveler-friendly experience
Forms in Contacts for instant, retroactive access to client responses
Sneak peek at credit card authorization and payment tracking upgrades
Keywords: Tern, Flight Path podcast, travel advisor technology, CRM for travel agents, itinerary builder, automation templates, AI product tools, travel bootcamp, trip editor, travel CRM, travel industry software, mobile app for travel advisors, travel agency tools, commission reconciliation, calendar filters, credit card authorization travel, back-office tools for travel, travel advisor training, travel tech updates