What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink what it means to find, train, and retain top talent in a tech-driven world. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss...
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What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink what it means to find, train, and retain top talent in a tech-driven world. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss...
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
Fixed Ops Roundtable
9 minutes
2 months ago
The F&I Mistakes Costing Dealers Repeat Customers with Mickey Quinn
In this episode my guest is Mickey Quinn, President of Vanguard Dealer Services, joining Sarah Vantine and me at Uber’s headquarters in New York City. Mickey has spent more than 35 years in the F&I space, and he brings a perspective that challenges the way many dealers think about customer loyalty. We talk about how authenticity, sincerity, and empathy can completely change the way customers experience the F&I office, and why those qualities matter more today than ever. 👉 Register for...
Fixed Ops Roundtable
What if the future of automotive doesn’t depend on AI—but on how humans learn to work with it? That’s exactly what we dive into in this episode of the Fixed Ops Roundtable, recorded live at the Northwood University International Auto Show. Ted Ings and Sarah Vantine sit down with Cobi Collins of Go Trego, a leader who’s helping the industry rethink what it means to find, train, and retain top talent in a tech-driven world. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss...
