Ombudsman Toronto is an independent and internal office that holds the City accountable to its residents. It makes recommendations to the City to improve its service and ensure they're fair.  In this session, Elizabeth McIsaac talks to Toronto Ombudsman Kwame Addo about how individuals and residents can get the most out of working with his office for positive change.  You can read the transcript and Kwame's full bio here: Five Good Ideas on working with Ombudsman Toronto for positive change - Maytree