Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
All content for First Contact: Stories of the Call Center is the property of NobelBiz Studios and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
First Contact: Stories of the Call Center
1 hour 1 minute 26 seconds
1 year ago
The JEPPP Philosophy: Milan Batinich’s Guide to Professional Fulfillment
Join us for an enlightening episode of First Contact: Stories of the Call Center, featuring Milan Batinich, a dynamic speaker, coach, and entrepreneur dedicated to helping individuals discover joy, energy, passion, peace, and purpose—what he calls 'JEPPP'—in their careers. Milan brings a wealth of experience from operational and sales roles across start-ups and Fortune 100 companies, making him a powerful advocate for employee engagement and professional fulfillment.In this episode, Milan shares his inspiring journey from a shy 19-year-old to a seasoned expert in the contact center industry. We dive into the critical aspects of finding meaningful work, the evolving role of AI, and the balance between technology and human touch in customer interactions. Milan provides actionable insights on hiring and retaining top talent, highlighting the importance of employee engagement for outstanding customer experiences.Discover the future trends shaping the industry and learn how to adapt quickly with expert guidance. Milan's dedication to wellness, financial, and professional goals fuels his approach to leadership and coaching. This conversation is packed with valuable takeaways to help you motivate your teams, enhance retention, and find purpose in your work.Tune in now for an inspiring episode with Milan Batinich on First Contact: Stories of the Call Center!
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
