Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
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Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
First Contact: Stories of the Call Center
52 minutes 43 seconds
7 months ago
From Cost Center to Profit Driver: The CX Transformation Blueprint: Camila Ferreira
Camila Ferreira shares how CX leaders can transform customer experience from a cost center into a revenue engine. Discover the strategies that drive loyalty, profitability, and sustainable business growth.
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. Host Christian Montes poses questions about their life, their struggles and successes, and most importantly- how and why did they end up with a headset on.
