Scaling to Series C with Shawn Wen, CTO at PolyAI

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Fireside AI

Catherine Breslin

7 episodes

3 months ago

AI is transforming our world - in science, healthcare, finance, and beyond. With rapid advancements in large language models, automation, and machine learning, companies are racing to build smarter, more efficient systems that shape the future. But how do you go from an AI idea to a scalable, impactful solution? Building and scaling AI isn’t just about the technology. It’s also about making the right strategic decisions. AI founders need to consider everything from data quality and model performance to regulation, ethical concerns, and the infrastructure that’s needed to support large-scale deployment. Funding, hiring, and go-to-market strategies are just as critical as the algorithms themselves. In each episode, we’ll bring you insights from AI founders, engineers and leaders who are building the next generation of technology companies. Whether you’re an entrepreneur, developer, or just fascinated by the future of AI, this podcast will bring you expert knowledge, industry trends, and practical strategies to turn AI ideas into reality. Check out the newsletter https://aixinsights.substack.com/

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Technology

Scaling to Series C with Shawn Wen, CTO at PolyAI

Fireside AI

28 minutes

7 months ago

Scaling to Series C with Shawn Wen, CTO at PolyAI

In this conversation, Shawn Wen, co-founder and CTO of PolyAI, shares insights into the journey of building PolyAI into a successful series C AI startup focused on automating phone calls for contact centres. He discusses the early days of PolyAI, the challenges faced in scaling the team, the importance of company culture, and the evolving role of a CTO in a growing organisation. Shawn also reflects on the impact of industry changes in AI and the lessons learned throughout the startup journey. Listen to hear:

- How Shawn thought about his CTO role as PolyAI evolved
- How PolyAI's culture got set on the right path in its earliest days
- The challenges of hiring new roles into PolyAI
- Why keeping up with the AI firehose sometimes means throwing away what you've built

Follow PolyAI on LinkedIn to keep up-to-date.