This is the audio-only version of our monthly finance and technology talk show, FinTechTalk. Join us on Tuesdays for free by visiting www.business-reporter.co.uk/fintechtalk

The panel discussion is titled:

The Fraud Experience: A Key Banking Relationship Differentiator

• Shifting internal KPIs from average handle time to resolution rates, customer satisfaction and escalation reduction
• Moving to parallel investigation workflows,reducing time to decision and improving first-touch resolution rates
• Where technology enhancements could have a huge positive impact on the fraud experience

This episode is hosted by Charles Orton-Jones

https://www.linkedin.com/in/charles-orton-jones-9438212/

Ron Shevlin, Chief Research Officer, Cornerstone

Ryan Sorrels, Chief Revenue Officer, Quavo

Hosted on Acast. See acast.com/privacy for more information.