On this episode, John Cabell explores the latest insights from the J.D. Power 2025 U.S. Credit Card Satisfaction Study. Discover what’s shaping the credit card landscape in 2025 and how issuers can adapt to meet evolving customer expectations.

Key Highlights:

(00:42) – The financial health of today’s cardholders and its impact on satisfaction

(02:15) – Why affluent customers continue to prefer premium cards

(04:07) – The effect of Buy Now, Pay Later (BNPL) on credit card usage

(06:23) – How surcharges are driving customers to alternative payments

(08:45) – Where AI innovation presents opportunities for issuers

Learn More: jdpower.com/financial-services

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