Satisfaction, Friction and the Road Ahead

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Financial Services Intelligence Update

J.D. Power

19 episodes

1 week ago

Financial Services Update is a quick, focused listen that delivers the latest insights across banking, payments, wealth and lending. Join industry experts like Jennifer White, John Cabell and many others as they break down customer experience data and share practical takeaways for businesses.

Business

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Satisfaction, Friction and the Road Ahead | Ep 12

Financial Services Intelligence Update

8 minutes 1 second

6 months ago

Satisfaction, Friction and the Road Ahead | Ep 12

Raising the Bar: What Today’s Auto Finance Customers Expect Online

In this episode, host Miles Tullo is joined by Patrick Roosenberg and Jon Sundberg to unpack the latest insights from the 2025 Automotive Finance Digital Experience Study.

Tune in as they explore:

How poor digital design drives up service costs and drags down satisfaction

Ways top lenders are transforming payment portals into two-way communication tools

The highest-ranked lenders in this year’s AutoFi Digital Experience Study

Quick digital fixes that can boost customer satisfaction

Why consumer expectations—shaped by apps like Amazon and Uber—are redefining success in auto finance

Get a firsthand look at what’s reshaping the digital auto finance landscape—and what lenders can do to stay ahead.